Connect Ringba

Ringba is the fastest source to connect because it already holds the recording URL, the caller, the target, the duration and the payout for every call.

What you need

• A Ringba API token with read access to call logs, created in Ringba's API settings.
• The owner or admin role in your workspace.

Steps

1. Open Settings → Sources → New source and choose Ringba.
2. Paste the token. We call Ringba once to list the accounts it can see, so you pick from a list instead of typing an account id.
3. Choose the account (or several) and confirm. Each becomes its own source.
4. The first sync starts immediately and pulls the trailing window; after that every sync re-reads the last 24 hours as well, so a late payout or a re-uploaded recording is picked up.

What happens to each call

A call is keyed on its normalised recording URL, so re-syncing never creates duplicates — it refreshes the revenue field and leaves the rest alone. Calls with no recording are kept in the counts but marked as such and never charged. Recordings are fetched, converted, transcribed and read, in that order, and each stage can be re-run without repeating the ones before it.

BackfillSources → the source → Sync lets you run a manual sync or a backfill over an older window. Backfilled calls are processed like any other and cost the same one credit each.