Terms of service

Draft — legal review pending. This page is the working draft of our terms and has not yet been reviewed by counsel. It describes how the service actually behaves today; where it is silent, ask us before relying on it.

1. Who we are

callintel is operated by [operating entity — legal name to be inserted], a company registered in India (“we”, “us”). You are the person or business that opens an account (“you”). If you open an account on behalf of a business, you confirm you can bind that business to these terms.

2. Your account

• You need a working email address and a password. Keep the password to yourself; what happens under your login is on you until you tell us it has been compromised.
• An account holds one or more workspaces. The person who created the account is its owner and can invite others with roles that limit what they see.
• You must be at least 18 to open an account.

3. Recordings and consent

The service works on recordings of phone calls that you connect from your own systems. You are responsible for having the right to record those calls and to have them transcribed and analysed, including any notice or consent the law where you and your callers are requires. We do not record calls and we do not check that consent was obtained. If you cannot lawfully process a recording, do not connect it.

4. The service

We sync call records from the sources you connect, fetch the recordings, transcribe them, and read them against a set of questions you have confirmed. We show you counts, findings and answers, each one linked to the audio it came from.

• Transcription and analysis are done by machine. They are good and they are not perfect. A finding is a starting point; the recording is the fact. Do not act on a summary in a way that would harm someone without listening to the call.
• We may change or retire features. If a change materially reduces what you pay for, we will tell you in advance.
• We aim for the service to be available at all times but do not promise it. Syncing is designed to catch up after an outage.

5. Plans, credits and billing

• Every account starts on a 14-day trial with the allowances shown on the pricing page. No card is needed to start.
• Paid plans are billed monthly in advance, in US dollars, by card through Stripe. You can change or cancel your plan from Settings → Usage & billing; a cancellation takes effect at the end of the paid period and we do not refund part months.
• One credit is one call fully processed. Plan credits reset each cycle and do not roll over; top-up packs are yours until used. The exact cost of each action is listed on the pricing page and enforced in the product.
• When you have no credits, syncing continues and analysis queues. We never delete a call because you ran out.
• Prices may change. We will give at least 30 days' notice by email before a change affects a plan you are on.

6. Your data

Your calls, recordings, transcripts and findings are yours. We use them to provide the service to you and for nothing else. We do not sell them and we do not use them to train models. The privacy policy lists exactly which providers touch your data and why. You can ask us to delete your account and everything in it at any time.

7. Acceptable use

You agree not to:

• connect recordings you do not have the right to process;
• use the service to harass, discriminate against or unlawfully profile callers or staff;
• probe, scan or overload the service, or try to reach another customer's data;
• resell access without an agency plan and our written agreement.

We may suspend an account that breaks these rules. We will say why, and give you a chance to fix it where that is reasonable.

8. Warranties and liability

The service is provided as is. To the extent the law allows, we exclude all implied warranties, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for decisions you take on the basis of a machine-generated transcript or finding. Nothing here limits liability that cannot be limited by law.

9. Ending the agreement

You can close your account at any time from settings or by emailing us. We can end it with 30 days' notice, or immediately if you break section 7. After closure we delete your data as described in the privacy policy.

10. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute. If you are a consumer elsewhere, you keep any protections your local law gives you that cannot be waived.

Questions about these terms: email the address shown in your workspace settings. We update this page in place and change the date at the top when we do.